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eChecks, Checks and Postal Money orders
We do accept checks or money orders denominated in U.S. dollars as payment for all medical equipment orders.
To pay by e Check, follow the instructions when checking out and have your checkbook with you to provide the appropriate information to complete your purchase. If all this technology makes you nervous and you choose to pay by a traditional check, simply select "Certified Check or Money Order" on the payment page of the order form. Once you have fully submitted your order, you can either call our customer service agents to pay with check by phone. Or if you prefer to do it the old fashioned way and mail in your check, you will be emailed with instructions and an address to which to send payment.
Currently we are only able to accept postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check.
Paying by check or money order does slow down your order somewhat, as we don't order your items until your check or money order is received and we don't ship the items to you until your funds clear. Depending on how fast the mail is and how co-operative your bank is, paying by personal check typically delays your order by about 5-7 business days.

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Ordering a complex and expensive item like a wheelchair or scooter on-line can seem like a scary thing to do. Don’t worry. We are here to hold your hand through the entire process. You will notice that every page of our site has our 1-800-741-1511 customer service number. This number is your key to comfort, because it connects you to a team of people who do nothing else all day but make sure that you get the right product for you. You can reach these same people through administrator@medi-healthcare.com. During our standard business hours, you can reach a customer service representative (CSR) who is an individual with great knowledge of wheelchairs, scooters and all types of medical equipment and supplies. Each CSR has many years experience helping users select and purchase the perfect chair, scooter or medical equipment and supply item for them. Try to stump them. Go ahead. Between the lot of them, we guarantee that we can answer your question, or at least find the answer to your question. And when they aren’t helping people on the phones, they are reviewing each and every wheelchair and scooter order that we receive. Scanning it for potential conflicts, insuring that the accessories all work together, making sure that you really want that bright Fuchsia finish with glitter. If there is any doubt, the CSR will call or email you to insure that the order is perfect before your order is built and shipped. This extra step, this is what sets Medi-Healthcare.com apart. So, whether on-line or on the phone, you can order with confidence.

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At Medi-Healthcare.com, our number one priority is helping you select the right products. However, you may occasionally receive a product that doesn’t work for you. In that case, you may need to return an item, and our policy and procedures are as follows:
Most items are returnable for a full refund of the item price, as long as they are returned within 30 days of your receipt. As you might expect, they must have their original packaging and be unused. The exceptions to the above are that all cushions have a 15% restocking fee, all power chairs have a 10% restocking fee and ultra lightweight wheelchairs, sport wheelchairs, handcycles and any custom-ordered item are non-returnable. These non-returnable products are custom-produced by the manufacturers and are unable to be returned. For any non-returnable items or items with re-stock fees you will be notified at the time you place your order.
To return an item, please call us at 1-800-741-1511 for the all-important Return Authorization (RA) number. You can also email us at administrator@medi-healthcare.com. Include your order number, name, the item number for the item you are returning. We will then contact you with a RA Number and shipping instructions for your return. We will also help you determine the best method for shipping your return. Please do not send back any item without a RA!
To receive full credit, items must be shipped within 10 days from the day the RA Number and shipping information were provided. If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RA Number and ship the item back.
If delivery of an item is refused, the return shipping costs will be deducted from the issued credit. Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused. Once the item is received we will credit the credit card used for the purchase. If you paid by check or money order, we will issue a check within two weeks. Of course, if any item is defective, or was damaged in shipping, please call us at 1-800-741-1511 or email us at administrator@medi-healthcare.com. We will arrange for the item to be picked up, and you will be credited with both the purchase and shipping costs.

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